Healthcare
We deliver intelligent health operations that improve patient outcomes, keep costs under control and increase consumer and provider engagement. We help our clients drive breakthrough growth by combining deep healthcare delivery experience and subject matter expertise with analytics, automation, artificial intelligence and innovative talent.
Our services include medical transcription, patient contact and support and all backend data processing for the healthcare industry. We embed digital transformation in operations end-to-end, driving superior outcomes and value realization today, while enabling streamlined operations to serve the emerging health care market of tomorrow.
Healthcare Business Process Outsourcing (BPO) involves outsourcing specific business functions or processes within the healthcare industry to third-party service providers. These outsourcing services can cover a wide range of tasks and processes, including but not limited to:
- Medical Billing and Coding: Managing and processing healthcare claims, ensuring accurate billing and coding for medical services.
- Revenue Cycle Management: Overseeing the financial aspects of healthcare, from patient registration to claim reimbursement.
- Medical Transcription: Converting voice-recorded reports dictated by healthcare professionals into written text.
- Health Information Management: Handling and managing patient records, ensuring compliance with healthcare regulations.
- Pharmaceutical Services: Outsourcing tasks related to drug development, clinical trials, and pharmacovigilance.
- Telehealth Support: Providing support services for telehealth platforms, including appointment scheduling and remote patient monitoring.
- Customer Support: Offering assistance to patients, healthcare providers, and other stakeholders through call centers or online support.
- Data Entry and Processing: Managing and processing large volumes of healthcare-related data for accuracy and compliance.
Healthcare BPO aims to improve operational efficiency, reduce costs, and enhance the overall quality of healthcare services by leveraging the expertise and specialized resources of outsourcing partners. It allows healthcare organizations to focus on core functions such as patient care and strategic planning while external specialists handle specific business processes.