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Utilities and Energy

APFP Universal Solutions LLP provides services to specific requirements of Utilities and Energy industries such as master data management and analytics of various materials, vendors, customers and employees, documentation and validation on projects for customers across the globe. The economic changes impacts the Utilities and Energy industries on a higher grounds they being the most asset-intensive industries. Our supplier management service also helps to rationalise vendors and address inefficiencies to enhance the process output. On other hand, we also ensure correct, de-duplicated data of well, land and pipeline which can be retrieved quickly being keystroked in the business relevant format for our customers. 

We, as expert data service provider, enable your Utilities and Energy business to sharpen the edge in a competitive industry market through our superlative, error free and cost affective bespoke services with assurance of data security where outsourcing to us let you focus on critical business activities instead of worrying on time and resource consuming non-core business activities.

Utilities is one of the most asset-intensive industries. The most critical business issues faced by the are improving customer retention, cross-selling in existing markets and capitalising on opportunities in emerging markets. Aging workforce is also a concern since the existing knowledge within the workforce is the key to organisational sustainability. Utilities need to continuously improve operating efficiencies to deliver better and faster results at a lower cost.

Utilities can outsource non-core activities such as IT, Finance & Accounting, customer service and supply chain management to ensure reliable service with a variable cost structure. Business process management can help companies improve collections and increase process automation.

Business Process Problems Energy and Utilities Must Solve:

  • Complex structure, multiple business units, extremely decentralized
  • Lack of availability of skilled manpower
  • High general and administrative expenses (G&A) costs

APFP Universal Outsourcing Services for Energy & Utilities

APFP Universal caters to specific requirements of Energy and Utilities industries, providing services such as master data management (material, vendor, customer and employee), flex-staffing, supplier performance management & analytics, engineering documentation, advanced metering infrastructure (AMI) support – data validation, new product/ feature support, and meter data analytics.

Utilities and Energy BPO (Business Process Outsourcing) involves outsourcing specific business processes or tasks related to the utilities and energy sector to third-party service providers. The utilities and energy industry is diverse and includes companies involved in electricity, natural gas, water, renewable energy, and related services. Outsourcing certain functions within this industry allows companies to improve efficiency, reduce costs, and focus on core business activities.

Key components of Utilities and Energy BPO may include:

  • Customer Service and Billing: Outsourcing customer service activities, including handling inquiries, processing billing information, and managing customer accounts. BPO providers may use various communication channels such as phone, email, and live chat.
  • Meter Reading and Data Management: Outsourcing the reading and management of utility meters, as well as handling the data generated. This may involve data validation, processing, and ensuring accuracy.
  • Field Services: Outsourcing field-related services such as maintenance, repairs, and installations. This can include dispatching field service personnel, managing schedules, and ensuring timely completion of tasks.
  • IT and Technology Support: Utilizing BPO services for IT support, software development, and technology-related tasks. This may involve managing software systems, cybersecurity, and implementing technology solutions to improve operational efficiency.
  • Back-Office Operations: Outsourcing back-office functions such as accounting, finance, and administrative tasks. This includes managing financial transactions, payroll processing, and other administrative functions.
  • Compliance and Regulatory Reporting: Ensuring compliance with industry regulations and outsourcing tasks related to regulatory reporting. BPO providers may assist in staying up-to-date with changing regulations and ensuring accurate reporting.
  • Supply Chain Management: Managing the supply chain for energy-related resources, including procurement, inventory management, and logistics. Outsourcing these functions can help optimize costs and improve supply chain efficiency.
  • Data Analytics and Reporting: Utilizing BPO services for data analytics and reporting to gain insights into operational performance, customer behavior, and trends within the utilities and energy sector.
  • Environmental and Sustainability Services: Outsourcing tasks related to environmental compliance, sustainability reporting, and implementing initiatives to promote energy efficiency and reduce environmental impact.

Utilities and Energy BPO can be particularly beneficial for companies looking to adapt to changing market conditions, improve service delivery, and navigate the complexities of the industry. When considering Utilities and Energy BPO, organisations should carefully select service providers with expertise in the specific challenges and regulatory requirements of the utilities and energy sector.

Utilities and Energy BPO

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